Return Policy

If for any reason, you are not happy with your purchase, we will accept exchanges or returns on items purchased at full price for store credit only. Credit may be applied to online or in-store purchases at any of our 3 locations. Items must be in their original unworn, unwashed condition with all tags attached.

Shoes will be accepted only if returned unworn and in their original, undamaged shoebox. We do not accept returns on swimwear, undergarments, jewelry, sunglasses or hats. Items purchased on sale are final. Please no exceptions.

Mail Returns

For mail returns, please email us at store@elizabethandprince.com within 5 days of receiving your order. Include your name, contact number, a description of item(s) you wish to return, and “ONLINE RETURN” in the subject line. We will issue you a Return Authorization Number (RA #). Returns must be postmarked within 5 days of receiving your RA # to be eligible for return or exchange.

We reserve the right to refuse a return or deny credit if the merchandise returned is not in sellable condition or does not meet our requirements. Exchanges are subject to stock availability.

Customers are responsible for shipping costs on returns.

Please send your return to the following address:

Elizabeth & Prince
78075 Main Street, Suite 101
La Quinta, CA 92253
Attention: RETURNS/RA #
(760) 564-4100

In-Store Returns

In-store returns will be accepted at any of our 3 locations within 10 days of purchase.

Order Processing

Online orders are processed Monday through Friday, excluding holidays. Please allow 2–3 business days for processing and shipping. You will receive an email confirmation after your order is placed. Once your order has been shipped, you will receive an email with a tracking number.

Item Availability

All items sold online will be subject to availability. It is our intention to fulfill every online order, however, if an item is out of stock, you will be notified and as soon as possible and you will not be charged for the out of stock item.

Shipping Services

All online sales will be shipped via UPS.

In-Store/Curbside Pickup: Free
UPS Ground: $15 (free for all orders over $300)
UPS 2nd Day: $30

Purchases over $1,000 will require a signature. If you choose to waive the “signature upon delivery” requirement, please note we cannot be held responsible.

Lost or Delayed Packages

If a package is lost in transit, we will assist in working with UPS to track it. We are not responsible, however, for shipping delays due to weather or some other uncontrollable circumstance or for lost or stolen packages once UPS provides proof of delivery.